If your return is accepted, we’ll send you a return shipping label including instructions on how to proceed.
We do not offer exchanges or refunds for change of mind. If the candle is proven to be faulty, Fleur Candles may offer a refund or replacement at our discretion.
Candle care cards are provided with all candles. If these instructions are not followed, causing the candle to burn incorrectly, then a refund/replacement will not be issued.
Please follow instructions on our care card to burn your candle correctly.